Privacy Policy

1. Introduction

MedicalRouter respects your privacy and is committed to protecting the information you provide through the website and platform. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

2. Information We Collect

We may collect account and contact information, uploaded content and customer data, technical and usage information, and payment-related information necessary to provide and operate the service.

Account and Contact Information

This may include name, business name, email address, phone number, billing information, login credentials, and account identifiers.

Uploaded Content and Customer Data

This may include files uploaded to the platform, including EOBs, ERAs, 835 files, related billing documentation, provider, payer, claims, billing, and operational information contained in uploaded files, as well as user-entered notes, statuses, and workflow data.

Technical and Usage Information

This may include IP address, browser type, device information, log data, pages visited, actions taken in the platform, timestamps, and session information.

Payment Information

Payments may be processed by third-party payment processors. MedicalRouter may receive transaction metadata such as payment status, billing contact details, and partial payment identifiers, but does not necessarily store full payment card information directly.

3. How We Use Information

We may use information to provide, operate, maintain, authenticate, secure, and support the platform; process uploaded files and generate findings; create reports, exports, and documentation; improve features, performance, accuracy, and reliability; prevent fraud, abuse, and security incidents; process payments; and comply with legal obligations.

4. How We Share Information

MedicalRouter does not sell your personal information.

We may share information with service providers and infrastructure vendors who help host, secure, analyze, or operate the platform; with payment processors to handle transactions; when required by law, legal process, or governmental request; to protect rights, safety, security, and property; and in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate protections where required.

5. Data Security

MedicalRouter uses administrative, technical, and organizational safeguards designed to protect uploaded information and limit unauthorized access. These safeguards are designed to protect data to the highest extent reasonably practicable. MedicalRouter is designed to safeguard sensitive business and healthcare-related billing information using strong security practices and controlled access. However, no method of transmission over the internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed.

6. Sensitive and Healthcare-Related Data

The platform may process healthcare-related billing data and other sensitive business information uploaded by users. MedicalRouter treats such information with heightened care and limits access to it to the extent reasonably necessary to provide and support the service. Users are responsible for ensuring they have the right to upload and process such data and for determining whether additional contractual or regulatory requirements apply to their use of the platform.

7. Data Retention

MedicalRouter retains information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Retention periods may vary depending on the type of data, customer relationship, technical needs, and legal requirements.

8. Data Access and Controls

Depending on the service design and applicable law, users may be able to access, update, or delete certain account information. You may also contact MedicalRouter regarding questions about your information or account data.

9. Cookies and Analytics

MedicalRouter may use cookies, similar technologies, and analytics tools to support authentication, maintain sessions, improve performance, understand usage patterns, and enhance the user experience. You can manage certain cookie preferences through your browser settings, though doing so may affect platform functionality.

10. Third-Party Services

The platform may rely on third-party providers for hosting, storage, authentication, analytics, communications, or payment processing. Those providers may process information on MedicalRouter's behalf subject to their own terms and privacy practices.

11. International Transfers

If information is transferred, stored, or processed outside your state, province, or country, MedicalRouter will take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

12. Children's Privacy

MedicalRouter is intended for business use and is not directed to children under 13. MedicalRouter does not knowingly collect personal information directly from children.

13. Changes to This Privacy Policy

MedicalRouter may update this Privacy Policy from time to time. When updated, the revised version will be posted on the site with a revised effective date where appropriate.

14. Contact

If you have questions about this Privacy Policy or your data, you may contact MedicalRouter using the contact information provided on the site: chris@medicalrouter.com.